Customer Service, and Company Culture of Zappos.com Assignment

Customer Service, and Company Culture of Zappos.com - Assignment Example According to the research findings, from its inception, Zappos value proposition has been to create and deliver to each customer a WOW experience. They are able to achieve this by simply empowering their workforce to deliver a shopping experience that is irresistible. They provide unrivaled customer service and free fast shipping, while at the same time offering almost one thousand two hundred and fifty brands and two million eighty hundred thousand products. As a result of this strategy, they have a fanatical customer loyalty with up to 75% being repeat customers. Zappos ability to create and capture value emanates from their nearly obsessive passion to create customer satisfaction and good customer relationships. In fact, customer’s loyalty is of such great importance to Zappos that it is their primary goal to be the best customer experience and customer service company. They have a culture that runs deep down and that is customer-focused. In order to create and capture valu e, Zappos directly invests the huge amount of money into customer service. They will only hire employees who are customer-oriented who are able to fit into their culture of optimal employee satisfaction. Even after employing people who are customer-oriented, they further train these individuals thoroughly the art of creating customer loyalty. Zappos approach to creating and capturing value is customer-centric. They make use of such strategies as offering free delivery for products purchased, they even allow for free returns when a customer is not happy with the product and they also have a 365-day return together with periodical service upgrades. As a result, 75% of their sales emanate from current customers and still have a tremendous rate of growth despite the poor economy. Zappos has also developed a service culture which is built around ten core principles which stipulate that every new employee has to take four weeks of customer training on loyalty.

Progressive Education Essay Example | Topics and Well Written Essays - 750 words

Progressive Education - Essay Example Life and Death of the U.S. School System by Diane Ravitch This book is an excellent introduction to today’s education debates. The author sets forth a sound history of the American public school system, and after reading her book, the reader feels ready to consider opposing thoughts. Most importantly, they concur with her opinion that proper education is the foundation of America’s democracy. Readers are also likely to agree with Diane’s view that regardless of the measures which are adapted, education policy decisions should be well-informed and executed. Ravitch serves up an education reform like No Child Left Behind. She presents information showing that the policy was fruitless. For instance, she recounts Alan Bersin’s era as the administrator of the San Diego school. She uses his effort of re-structuring San Diego schools as a case of what happens when harsh, corporate-style management blunders into the world of learning (Ravitch, 2010). Black Teacher s on Teaching Black Teachers on Teaching is a truthful and convincing account of the philosophies and politics involved in the schooling of black children during the past half century (Foster, 1977). Michele Foster talks to those who were the foremost to school in unified southern schools and to others who taught in high urban districts, such as Los Angeles, Boston, as well as Philadelphia. The book is a perfect record in relation to the gains and losses accompanying unification of schools, the rewards and inspirations of teaching, and the challenges and solutions they observe in the coming days. The book answers the question of what black teachers between the 80’s and the year 2000 experience in teaching. The book is an excellent source of the reactions to school integrations and its outcomes to students, teachers and parents dating back to the 19th century (Foster, 1977). School in American Culture This book deals with culture as it is in the flesh of lively habituated bodi es of humans who frame the society which shares of their traditions. This is in terms of their words, their gestures and expectations. The book was set around the 40’s and 50’s. It is a brilliant example of the classical and realistic definition of culture, containing both practice and constituted selves. However, the practical report is not a study of the people in an American school, but rather an overview of discriminated places and people and their relations in daily activities. The book summarizes the American thought of a teacher, based on the time it was written, derived from both experiences and stereotypes. The analysis of a school though is not particularly based on summarizing stereotype so much as in a logical arrangement of evident schools (Mead, 1964). Puerto Rican Students in U.S. Schools Puerto Rican Students in U.S. Schools focus on the experiences past of Puerto Rican students in the United States. The book addresses issues of culture, identity, ethni city, language, social activism, gender, policy implications, and community involvement (Nieto, 2000). The book was set in the late 90’s, and was the earliest book to concentrate both on the education of Puerto Ricans in particular. It also focused on substantial and rising Puerto Rican scholars who are developing cutting-edge scholarship in the field of education. This volume is for anyone researching this vital